Eric Jellerson## The Real Operational Friction Most operational stress doesn’t show up as one big failure. It shows up as a dozen small ones that keep returning no matter who you hand them to. A
Eric Jellerson## Opening: the operational friction that shows up after the demo Most professional services firms don’t struggle to imagine AI employees. The friction shows up later, when a promi
Eric Jellerson## The Real Operational Friction Most operators don’t wake up thinking they need AI. They wake up to small breaks that keep repeating. A customer email sits because nobody is sure
Eric Jellerson## The Real Operational Friction You add a few automations because the week is getting away from you. A form submission should create a record, send a confirmation, notify the righ